Terms of Service | Legal Zone

Effective Date: 01 Feb 2026

These Terms apply prospectively from the Effective Date stated above.

For existing clients with active services as of the Effective Date, these Terms shall replace and supersede any prior terms upon the earlier of:
(a) renewal of the applicable service period; or
(b) continued use of the Services seven (7) days after notice of the Effective Date, unless otherwise agreed in a written Individual Agreement.

1. Overview of Services #

Xdemor provides digital infrastructure and software systems operated under or doing business as (DBA): Xdorable, Xdorank, Xdomail, Fludnox, GeometryPlane and other functional sub-brands. Our services include, but are not limited to:

Secure client and customer portals
Technical dashboards and reporting tools
Custom microsite and landing page builders
Advanced analytics and behavioural tracking solutions
Campaign tracking, redirection, and URL management
Integrated legal and compliance management tools
Custom infrastructure design for third parties, including:
- Websites, e-commerce stores
- Email and cloud hosting solutions
- Digital account and identity management
- Ads management, analytics, and heatmap integration
- Search engine optimisation (SEO)
- Website maintenance, automation, and support

All services are delivered through designated domains (but not limited), such as xdorable.com, fludnox.com, paneldesk.net, geometryplane.com, services.support, backline.support and others. These domains represent service environments operated and controlled by The Xdemór Group Limited for the purpose of delivering the Services.

2. Acceptance of Terms #

By accessing or using any part of our Services after the Effective Date or after receipt of notice of an updated version, You agree to be bound by these Terms, along with:

Our Privacy Policy
Our Acceptable Use Policy (AUP)
Any additional terms that may apply to particular features or services

In case of a conflict between these Terms and any individually signed agreement, the latter shall prevail.

3. Use of Services #

3.1 Eligibility #

You must be at least 18 years old and have full legal capacity to enter into contracts.

3.2 Account Registration #

Some services require registration. You agree to provide accurate, complete, and up-to-date information. You are solely responsible for maintaining the confidentiality of Your access credentials.

3.3 License to Use #

Xdemor grants You a non-exclusive, non-transferable, revocable license to access and use the Services strictly in accordance with these Terms.

3.4 Third-Party Use #

If You use Xdemor’s infrastructure to offer services to Your own clients (sub-users), You:

Must do so under Your own brand or a generic identity
Must not misrepresent the origin, ownership, or authorship of the services
Assume full responsibility and liability for Your clients’ use
Must inform end users that the infrastructure is maintained by a third-party provider

Xdemór has no contractual or legal relationship with the Client’s end users and assumes no responsibility toward them.

3.5 Prohibited Use #

You may not use the Services:
• for illegal, deceptive, or abusive purposes;
• to infringe on third-party rights;
• to violate intellectual property laws;
• to transmit malware, spam, or interfere with networks;
• to engage in any circumvention, misuse, replication, or reconstruction of the Services or infrastructure, as further described in the Hosting & Infrastructure Policy.
Circumvention and Bypass Prohibition

The Client shall not, directly or indirectly, attempt to circumvent, bypass, replicate, reverse engineer, substitute, or reconstruct any part of the Services or infrastructure, including by:

(a) procuring, accessing, or contracting directly with third-party providers, platforms, or vendors identified, introduced, configured, or made accessible through Xdemór, for the purpose of replacing, avoiding, or materially reducing reliance on the Services;

(b) extracting, copying, or deriving configurations, performance profiles, routing logic, deployment standards, security rules, automation workflows, or operational know-how used in the delivery of the Services;

(c) reproducing or attempting to reproduce the functional outcome of the Services through parallel, substitute, or derivative infrastructure designed to replicate Xdemór’s managed service layer.

Nothing in this clause prevents the Client from independently procuring infrastructure or services in the open market, provided such procurement does not rely on, derive from, replicate, or materially exploit Xdemór’s service configurations, integrations, operational frameworks, or non-public know-how.

Any breach of this clause constitutes a material breach of these Terms and may result in immediate suspension, termination, or escalation pursuant to Clause 9.

4. Infrastructure Ownership and Responsibility #

4.1 Infrastructure and Service Ownership #

Except for Client Data, no ownership, title, or proprietary rights in the Services, systems, tools, dashboards, environments, or underlying technology are transferred to the Client.

Xdemór retains all rights in the operation, configuration, and delivery of the Services, subject to applicable third-party licences.

4.2 Hosting Responsibility #

Xdemór is responsible for the operation and management of the Services within the scope of the applicable service plan, subject to third-party platform limitations and applicable policies.

4.3 Service Representation #

Use of Xdemór’s infrastructure does not imply or assign ownership, authorship, or proprietary rights in any systems, software, or services.

5. Data Use and Protection #

Where personal data is processed in connection with the Services, the Client acts as Data Controller and Xdemór acts as Data Processor, as further governed by the Data Processing Agreement.

5.1 Data Collection: Clients must ensure lawful data collection and processing under GDPR or relevant data protection laws.
5.2 Data Subject Rights: Individuals have the right to access, correct, delete, restrict processing, and obtain portability of their data.
5.3 Behavioural Data: Xdemor may process aggregate usage data to improve services, subject to our Privacy Policy.
5.4 Retention: Data may be retained for up to 90 days post-termination unless otherwise required by law.
5.5 Subprocessors: A list of subprocessors is available upon request or via the Privacy Policy.

6. AI and Automated Systems #

6.1 Permissible Use: Use of Xdemor AI tools is subject to explicit agreement.
6.2 Restrictions: No uploading of confidential or personal data into AI systems without appropriate legal basis.
6.3 Automated Decisions: Xdemor does not make legally binding decisions solely via automated means.

7. Service Availability and Modifications #

7.1 Uptime: Services are provided on an “as is” and “as available” basis, and no guarantees of uninterrupted or error-free access are given.
7.2 Modifications: Xdemór may modify, restructure, suspend, or discontinue any Service, feature, environment, or delivery mode, in whole or in part, at any time.
Non-material, operational, security, compliance, or risk-control changes may take effect immediately, with or without notice.

Material modifications to the contractual framework governing the Services shall take effect no earlier than seven (7) days after publication or notification, unless a longer period is required by mandatory applicable law. Continued use of the Services after the applicable effective date constitutes acceptance of the modified Terms.
7.3 SLAs: Specific service-level agreements (SLAs) may apply and are defined in individual contracts.

8. Fees, Payments and Licensing #

8.1 Pricing
Pricing is governed by the applicable Individual Agreement, Proposal, Order Form, or published price list. Certain services, environments, tools, or access layers may require an active license, subscription, or usage-based fee.

8.2 Intellectual Property and Infrastructure Rights
Payments do not confer ownership, co-ownership, or proprietary rights over Xdemór infrastructure, systems, software, methodologies, automation logic, analytics frameworks, or underlying technology. All rights not expressly granted remain reserved.

8.3 Resale and Representation
Resale, sublicensing, or white-label use is permitted only under an explicit licensed partner agreement. Clients may not represent, imply, or market Xdemór technology, infrastructure, or systems as proprietary or internally developed.

8.4 Upfront Payment Requirement (Non-Subscription & Individual Services) #

For individual, fixed-scope, one-time, or customized services that are not governed by an active subscription model, 100% upfront payment is mandatory and must be received in cleared funds prior to:

commencement of any work;
allocation or reservation of capacity or resources;
start of the service period;
provision of access, deliverables, or environments.

Services for which payment has not been received in full will not be started, scheduled, or partially executed, without exception.

8.5 Deposits for Individualized or Managed Services #

For individualized, management-heavy, resource-intensive, or higher-risk services or projects, Xdemór may require, in addition to any applicable upfront payment or subscription fee, a deposit payable upfront to secure capacity, planning, or operational readiness.

The amount, nature, and conditions of such deposit shall be defined in the applicable Individual Agreement, Proposal, or Annex.
Where not expressly defined, no obligation to commence work shall arise.

8.6 Milestone Billing (Exception by Written Agreement Only) #

Milestone-based or staged billing may apply only where explicitly defined in a written Individual Agreement, Proposal, or Annex specifying scope, milestones, deliverables, and payment triggers.

In the absence of such written documentation, the default rule of 100% upfront payment under Clause 8.4 shall apply automatically.

8.7 Non-Refundability #

All payments, including upfront payments, deposits, subscription fees, and milestone payments, are non-refundable, unless explicitly agreed otherwise in writing.

Termination, suspension, non-use of services, or early discontinuation by the Client does not entitle the Client to any refund.

8.8 No Set-Off / No Withholding #

The Client may not withhold, defer, reduce, or set off any payments due to Xdemór against any alleged claims, disputes, or counterclaims, except where required by mandatory law or confirmed by a final court judgment.

8.9 Currency and Payment Fees #

All payments shall be made in the agreed currency.
The Client bears all applicable bank charges, payment processor fees, FX conversion costs, intermediary fees, or third-party transaction charges.
Xdemór shall receive the full invoiced amount net of all such deductions.

8.10 Policy Incorporation and Amendment #

The Services are governed in conjunction with policies published at https://policies.legal/ (the “Policies”), each identified by a version number and effective date.

Policies form part of these Terms where incorporated by reference and apply prospectively from their stated effective date.

Non-material, security, compliance, or risk-control amendments to Policies may take effect immediately.

Material amendments to Policies affecting contractual rights, service access, payment mechanics, or data protection obligations shall take effect no earlier than seven (7) days after publication or notification, unless a longer period is required by mandatory applicable law.

Continued use of the Services after the applicable effective date constitutes acceptance of the amended Policy version.

8.11 Governing Law #

This section and all related payment obligations shall be governed by and construed in accordance with the laws of England and Wales.

9. Termination and Suspension #

9.1 Termination by the Client #

The Client may request termination of an active subscription or ongoing framework agreement by providing no less than thirty (30) days’ written notice, unless otherwise stated in an Individual Agreement.

Termination by the Client does not suspend, defer, or cancel:

any payment obligations already incurred;
any upfront, prepaid, milestone-based, or subscription fees applicable to the current or prior billing period;
any non-refundable amounts defined under Clause 8.

Fixed-scope, one-time, prepaid, or commenced services are not terminable for convenience once execution has begun, regardless of subsequent business, financial, or administrative changes on the Client’s side.

9.2 Suspension or Termination #

Xdemór reserves the unrestricted right, acting in good faith for legitimate risk-control, compliance, or operational purposes, and without prior notice, to suspend or terminate any service, access, or agreement, in whole or in part, where any of the following occurs or is reasonably anticipated:

a) breach of these Terms, any Individual Agreement, or any policy published at
https://policies.legal/;

b) non-payment, late payment, partial payment, payment disputes, or attempts to condition payment;

c) any actual or potential risk to infrastructure, systems, data integrity, legal or regulatory compliance, or third-party platforms;

d) platform bans, enforcement actions, restrictions, or compliance flags caused directly or indirectly by the Client’s conduct, content, accounts, or representations;

e) misuse, misrepresentation, sublicensing, white-label abuse, or unauthorized resale of Xdemór services, technology, or infrastructure;

f) administrative instability, including but not limited to unverified entity changes, billing disruptions, ownership disputes, or inconsistent contractual authority.

9.3 Suspension as a Risk Control Measure #

Suspension may be applied as a protective, preventative, or permanent measure, and shall not be interpreted as:

a waiver of payment obligations;
an admission of fault;
a limitation of Xdemór’s right to terminate, enforce, or escalate remedies.

Partial payment does not constitute settlement and does not trigger service reinstatement, whether temporarily or proportionally.

9.4 Effects of Suspension or Termination #

Upon suspension or termination, with immediate effect:

all access to platforms, systems, dashboards, tooling, credentials, APIs, and managed environments is revoked;
all service delivery, SLAs, reporting, optimisation, and support obligations cease;
no further work, intervention, or maintenance shall be performed.

Any transfer, handover, release, or continuation of data, accounts, creatives, configurations, or deliverables shall occur only after full settlement of all outstanding amounts, in accordance with Clause 8 and applicable handover policies.

9.5 No Refunds / No Set-Off #

Suspension or termination, whether initiated by the Client or by Xdemór, does not entitle the Client to any refund, credit, offset, or compensation, unless explicitly agreed in writing by an authorised representative of Xdemór.

9.6 Survival #

The following provisions shall survive suspension or termination without limitation:

payment and billing obligations;
intellectual property ownership and usage restrictions;
confidentiality and non-circumvention;
data protection and compliance;
limitation of liability;
governing law and jurisdiction.

9.7 Escalation and Final Lock #

Where a suspension has been applied under Clause 9, Xdemór may initiate an escalation process leading to Final Lock.

Escalation may be triggered where:

a) outstanding invoices remain unpaid beyond the suspension notice period;
b) partial payments are made without full settlement;
c) the Client attempts to condition payment on service continuation;
d) repeated administrative, billing, or entity-related disruptions persist;
e) continued communication occurs without concrete remedial action.

Final Lock constitutes a permanent termination state whereby:

all services are irreversibly disabled;
all access credentials are permanently revoked;
no reinstatement, migration, or reactivation shall be available under prior commercial terms;
any future engagement shall require a new risk assessment, new pricing, and full upfront payment.

Final Lock may be executed without further notice once escalation criteria are met.

9.8 Chronic Late Payment and High Risk Billing Behaviour #

Repeated late payment behaviour, including settlement of invoices only after suspension, escalation, or imminent termination, shall be classified as High-Risk Billing Behaviour, even where payment is ultimately completed. #

Where such behaviour is identified, Xdemór reserves the right, without terminating the relationship, to unilaterally apply one or more of the following measures:

a) conversion of all services to 100% upfront payment, payable before the start of any service period;
b) reduction or removal of flexible billing terms, grace periods, or credit tolerance;
c) reclassification of the Client into a High-Risk Service Tier, subject to adjusted pricing;
d) limitation of support scope, response times, or service windows;
e) requirement of deposits, rolling prepayments, or minimum prepaid balances;
f) refusal to commence or continue work until advance payment is received.

Such measures do not constitute termination and shall not be construed as a penalty, but as risk mitigation and operational protection.

10. Intellectual Property #

All trademarks, service names, interfaces, and proprietary service elements are the property of The Xdemór Group Limited or its licensors.

11. Limitation of Liability #

11.1 Xdemor shall not be liable for:
- Indirect or consequential loss
- Data loss
- Errors from third-party integrations
- Downtime due to external providers
11.2 Services are provided “as is” without warranties of any kind.

11A. Material Change Definition #

For the purposes of these Terms, a “Material Change” means a modification that directly affects:
(a) pricing or payment structure;
(b) termination or suspension rights;
(c) ownership or licensing of intellectual property; or
(d) data protection roles or obligations under applicable law.

Changes relating to security, compliance, abuse prevention, infrastructure protection, or risk management shall not be deemed Material Changes.

12. Governing Law #

These Terms are governed by the laws of England and Wales. Disputes shall be resolved exclusively in the courts of England and Wales.

13. Contact Us #

Official contact emails:

Contact & Support: customer@services.support

Compliance Contacts:

Requests related to rights or disputes may also be submitted via the designated Request Form at: https://policies.legal/submit-request/