Visual & Poster Design Product Policy #

Effective Date: 01 February 2026
Entity: The Xdemór Group Limited
Company No.: 14456444
Registered Office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom
Governing Law: England and Wales

0. Legal Status, Incorporation and Priority #

This Policy constitutes binding contractual terms governing visual, poster, and creative design services provided by The Xdemór Group Limited (“Xdemór”).

This Policy is incorporated by reference pursuant to Clause 8.10 (Policy Incorporation and Amendment) of the Xdemór Terms of Service effective 01 February 2026.

In the event of conflict, the following order of precedence applies:

1. An expressly negotiated Individual Agreement or Order Form

2. The Xdemór Terms of Service

3. This Policy

4. Other incorporated policies

1. Scope and Applicability #

This Policy applies to all clients, partners, licensees, resellers, and white-label operators receiving visual design services under the Xdemór Infrastructure.

Xdemór provides visual and creative design services strictly within predefined or expressly agreed scopes. Services include, without limitation:

• static posters for web and print;

• digital banners and advertising visuals;

• social media carousels and campaign creatives;

• motion visuals, video designs, and animations.

Design services may be delivered through:

• one-time requests;

• subscription-based design support;

• predefined service packages.

This Policy does not regulate campaign management, media buying, technical website implementation, search engine optimisation, or ongoing performance services, which are governed exclusively by the applicable service-specific policies (including PPC Management Service Policy, SEO Management Service Policy, and Website & Web Development Policy).

2. Tools, Technologies, and AI Usage #

Design outputs may be created using professional tools and systems, including but not limited to:

• Canva;

• Adobe Photoshop, Illustrator, After Effects;

• Figma;

• AI-assisted or AI-generated design, rendering, or animation tools.

Where AI systems are used:

• all prompts, workflows, model configurations, and outputs form part of Xdemór’s proprietary production process;

• no warranty is given as to originality, non-infringement, or uniqueness beyond applicable law;

• the Client acquires no rights in training data, prompts, or underlying models.

2.1 AI-Assisted Processing #

Certain aspects of the Services may utilise artificial intelligence or automated systems for analysis, optimisation, content or asset generation, monitoring, or operational support.
Any such use is governed exclusively by the AI-Specific Addendum published at https://policies.legal and incorporated by reference.

3. Orders, Delivery, and File Formats #

3.1 Order Submission #

Design requests are accepted only via:

• official request forms on Xdemór-owned or operated platforms;

• written proposals approved by Xdemór;

• CRM-based intake systems within the Xdemór client platform.

Informal, verbal, or third-party instructions are non-binding.

3.2 Delivery and Acceptance #

Deliverables are provided via official Xdemór channels unless otherwise agreed in writing.

Default delivery formats:

• static visuals: .JPG and .SVG;

• motion or video content (where applicable): .MP4.

Unless otherwise agreed, the Client has five (5) business days from delivery to notify Xdemór in writing of any material non-conformity with the agreed scope.

Absent such notice, deliverables are deemed accepted in full. Acceptance constitutes completion of the design scope.

4. Billing and Payments #

All billing, payment, suspension, escalation, and termination matters are governed exclusively by the Xdemór Terms of Service, including:

• Clause 8 (Fees, Payments and Licensing);

• Clause 9 (Termination and Suspension);

• the High-Risk Client Addendum (where applicable).

5. Intellectual Property and Licensing #

5.1 Ownership #

All intellectual property rights, including copyrights, designs, layouts, templates, working files, motion assets, video renders, AI-assisted outputs, and derivative works, remain the exclusive property of The Xdemór Group Limited, unless explicitly transferred by written agreement.

Payment does not transfer ownership.

5.2 Licence Granted #

Upon full payment and acceptance, the Client is granted a limited, non-exclusive, non-transferable, revocable licence to use the final delivered outputs solely for the expressly agreed business purpose.

No licence is granted to modify, resell, sublicense, white-label, or create derivative works unless explicitly authorised in writing.

5.3 Source and Editable Files #

Editable or source files (including .PSD, .AI, .FIG, project files) are excluded by default.

Where provided:

• ownership remains with Xdemór;

• no derivative, redistribution, or reuse rights are implied;

• use is limited strictly to the agreed purpose.

6. Hosting, Offload, and Platform Publication #

Xdemór may, at its sole discretion and for operational, performance, delivery, archival, evidentiary, security, or infrastructure purposes, host, store, stream, distribute, or publish visual, motion, or video content created under the Services within Xdemór-controlled infrastructure or platforms.

This may include, without limitation:

• Xdemór-controlled YouTube channels;

• Cloudflare Stream, Cloudflare Channel, or CDN environments;

• proprietary or third-party cloud storage and offload systems operated or managed by Xdemór.

Such hosting or publication:

• does not transfer ownership, authorship, or editorial control;

• does not grant the Client control over platform configuration, monetisation, analytics, or visibility;

• may occur publicly or privately unless expressly restricted by a written Individual Agreement.

7. Removal, Notifications, and High-Risk Controls #

Publication, restriction, removal, or suspension of hosted content is governed by the Service Status & Notifications Policy.

Xdemór is not obligated to provide advance notice unless required by mandatory law. Lack of notice does not invalidate any action.

Where a Client is classified as High-Risk under the High-Risk Client Addendum:

• the Client waives any right to object to or delay hosting, offload, publication, restriction, or removal of content;

• such actions may be executed unilaterally as risk-control or evidentiary measures;

• no obligation arises to maintain availability, visibility, or provide exports prior to full settlement of all outstanding obligations.

8. Limitations and Disclaimers #

Xdemór bears no liability for:

• client misuse or modification post-delivery;

• third-party platform enforcement or licensing restrictions;

• delays caused by missing content, approvals, or feedback;

• force majeure events or infrastructure failures beyond reasonable control.

Services are provided “as is” within the agreed scope.

9. Related Policies #

This Policy operates in conjunction with:

• Xdemór Terms of Service;

• High-Risk Client Addendum;

• Service Status & Notifications Policy;

• Data Processing Agreement (where applicable);

• SEO, PPC, and Website & Web Development Policies.

10. Governing Law and Jurisdiction #

This Policy is governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.

11. Contact #

Support & Notices: customer@services.support
Entity: The Xdemór Group Limited
Address: 86–90 Paul Street, London, EC2A 4NE, United Kingdom