Website & Web Development Policy #

Effective Date: 01 February 2026

Entity: The Xdemór Group Limited
Company No.: 14456444
Registered Office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom
Governing Law: England and Wales

Applicable To: All clients, partners, licensees, and white-label operators under the Xdemór Infrastructure

0. Legal Status, Acceptance, and Priority #

This Website & Web Development Policy (“Policy”) constitutes legally binding terms governing the provision of website and web development services by The Xdemór Group Limited (“Xdemór”).

0.1 Primary and Supplementary Application #

(a) Primary Terms
Where no separate written agreement, Individual Agreement, Proposal, Statement of Work, or Order Form has been executed, this Policy shall apply as the primary contractual framework between Xdemór and the Client.

(b) Supplementary Terms
Where a separate written agreement exists, this Policy shall apply in a supplementary capacity and shall govern all matters not expressly regulated by such agreement.

an expressly negotiated written agreement shall prevail;
provisions applicable to Custom Services shall prevail over Platform-Based Services provisions;
Platform-Based Services provisions shall prevail over general provisions of this Policy.

0.2 Acceptance #

Acceptance of this Policy occurs through any of the following acts:

payment for services;
instruction to commence work;
ordering a service through any Xdemór-owned platform or brand;
access to or use of delivered services, infrastructure, or environments.

1. Service Models and Applicability #

Xdemór provides website and web development services under multiple service models. The applicable provisions of this Policy depend on how the service is ordered.

1.1 Platform-Based and Fixed-Scope Services #

This section applies where:

the service is ordered through a Xdemór-owned platform, interface, marketplace, or product listing;
the service is described with a fixed or predefined scope;
no separate written agreement governs the service.

1.2 Custom and Individually Contracted Services #

This section applies where:

services are provided pursuant to a written Individual Agreement, Proposal, or Statement of Work;
the scope is bespoke, iterative, or managed.

Where this section applies, it supplements (but does not replace) the governing agreement unless expressly stated otherwise.

2. Scope of Services #

2.1 General Scope Principle #

Xdemór provides website development, configuration, and integration services strictly in accordance with:

the applicable service description (for Platform-Based Services); or
the agreed written specification (for Custom Services).

Any work not expressly included is out of scope by default.

2.2 Platform-Based and Fixed-Scope Services #

For Platform-Based Services, the scope is limited exclusively to what is described in the relevant service listing or product description at the time of order.

Unless expressly stated otherwise, Platform-Based Services do not include:

custom design beyond the described layout;
iterative revisions or subjective design changes;
bespoke functionality;
post-delivery refinements.

Delivery of a Platform-Based Service in material conformity with its description constitutes completion.

2.3 Custom Services #

For Custom Services, the scope is defined exclusively by the approved written specification or Statement of Work.

Once execution has commenced, the scope is considered frozen. Any additions or modifications constitute a change request and require separate written agreement, pricing, and scheduling.

3. Technological Framework #

Xdemór operates using a technology stack selected for project suitability, which may include:

CMS platforms (including WordPress and supported builders);
custom development using HTML, CSS, JavaScript, PHP, and related technologies;
version control, staging environments, and automated backups;
hosting provided by Fludnox or expressly identified partners.

The use of a particular technology stack does not imply unlimited customization, future compatibility, or ongoing adjustments.

Compatibility is guaranteed only as of the delivery date and against the versions in use at that time.

3.1 AI-Assisted Processing #

Certain aspects of the Services may utilise artificial intelligence or automated systems for analysis, optimisation, content or asset generation, monitoring, or operational support.
Any such use is governed exclusively by the AI-Specific Addendum published at https://policies.legal and incorporated by reference.

4. Acceptance, Delivery, and Handover #

4.1 Delivery #

Delivery is completed via:

credential transfer or administrative access; or
deployment through official provider channels.

4.2 Acceptance #

Unless otherwise agreed in writing, the Client has five (5) business days from delivery to notify Xdemór in writing of any material non-conformity with the agreed scope.

If no such notice is received within this period, the deliverables shall be deemed accepted in full.

Acceptance constitutes completion of the development scope.

5. Maintenance, Security, and Post-Delivery Responsibility #

Maintenance, updates, fixes, performance optimisation, and security monitoring are included only where an active maintenance or subscription agreement exists.

In the absence of such an agreement, responsibility for:

updates;
compatibility;
security;
performance;
ongoing functionality;

rests entirely with the Client following delivery and acceptance.

6. Third-Party Dependencies #

Xdemór bears no responsibility for issues arising from:

hosting providers;
plugins, APIs, or third-party services;
outages, deprecations, incompatibilities, or policy changes imposed by third parties.

Where integrations are implemented, Xdemór’s responsibility is limited to configuration at the time of delivery.

7. Client Access and Intervention #

Following delivery and handover, Xdemór bears no responsibility for:

damage caused by client edits;
third-party interventions;
configuration changes not performed by Xdemór;
lack of maintenance.

Any corrective work required as a result constitutes new work.

7A. Client Content and Instructions #

The Client is solely responsible for the legality, accuracy, ownership, and regulatory compliance of all content, materials, data, products, claims, and instructions provided for use in the website or related systems.

Xdemór does not verify, audit, or validate client-provided content for legal, regulatory, intellectual property, consumer protection, advertising, or data protection compliance.

7B. No Performance, SEO, or Business Outcome Guarantees #

Website and web development services do not include and do not guarantee search engine rankings, traffic volumes, conversion rates, sales performance, advertising approval, or any specific business outcome, unless expressly agreed in writing.

7C. Browser, Device, and Environment Compatibility #

Compatibility is limited to current, widely supported browsers, operating systems, and devices at the time of delivery.

Legacy systems, outdated browsers, unsupported devices, and non-standard environments are excluded unless expressly agreed.

7D. Client Feedback, Approvals, and Delays #

Any delivery timelines, stages, or acceptance periods are conditional upon timely client feedback, approvals, and content provision.

Delays caused by the Client do not suspend payment obligations and may result in project pause, rescheduling, or closure without liability to Xdemór.

7E. Project Abandonment #

Where the Client remains unresponsive, inactive, or fails to provide required input for a period of thirty (30) consecutive days, the project may be deemed abandoned.

Any resumption shall be subject to revalidation of scope, pricing, availability, and technical feasibility.

7F. Data, Backups, and Recovery #

Unless expressly included as part of a hosting, maintenance, or managed service, Xdemór is not responsible for data backups, restoration, recovery, or data loss following delivery and acceptance.

7G. Third-Party Accounts and Licences #

Any third-party licences, subscriptions, renewal fees, or usage-based costs required for continued functionality are the responsibility of the Client unless expressly included.

Where third-party accounts are created or configured, ownership remains with the Client. Xdemór provides access assistance only and assumes no custodial responsibility.

7H. Regulatory Changes #

Compliance of the website or related systems is assessed only as of the delivery date.

Ongoing regulatory compliance, including data protection, cookie consent, consumer disclosures, and advertising rules, requires active maintenance and remains the responsibility of the Client unless otherwise agreed.

7I. Misuse of Deliverables #

Xdemór bears no responsibility for the unlawful, deceptive, misleading, or non-compliant use of delivered websites, components, or systems, including repurposing beyond the original agreed intent.

7J. Right of Refusal #

Xdemór reserves the right to refuse, suspend, or discontinue work where requested functionality, content, or instructions would expose Xdemór to legal, regulatory, platform, or compliance risk.

7K. Records and Evidence #

System logs, version control history, deployment records, platform activity logs, and operational records maintained by Xdemór shall constitute primary evidence of service delivery and actions performed.

8.1 Roles #

For website and web development services involving personal data:

the Client acts as Data Controller;
Xdemór acts as Data Processor.

8.2 Processing Scope #

Xdemór processes personal data solely on documented instructions from the Client and solely for the purpose of providing the services.

Special category data is not processed unless explicitly instructed and contractually agreed.

8.3 Subprocessors and Transfers #

Xdemór may engage subprocessors and perform international transfers in accordance with applicable UK GDPR requirements and its Privacy Policy.

9. Intellectual Property #

Unless otherwise agreed in writing:

all code, components, modules, and development processes remain the exclusive property of The Xdemór Group Limited.

The Client is granted a limited, non-transferable licence to use the delivered output solely for its intended business purpose, subject to compliance with this Policy and the Terms of Service.

No rights to reuse, resell, sublicense, or modify underlying code or components are granted.

10. Billing and Payments #

All billing, payment, suspension, escalation, and termination matters are governed by the Xdemór Terms of Service, including:

Fees, Payments and Licensing;
Termination and Suspension.

11. Limitations and Disclaimers #

Xdemór does not guarantee delivery timelines where delays result from:

missing content;
delayed feedback or approvals;
third-party dependencies;
access restrictions;
force majeure or regulatory changes.

Xdemór is not obligated to perform refinements, adjustments, or “minor fixes” outside the agreed scope, regardless of perceived effort or cost.

12. Governing Law and Jurisdiction #

This Policy and any dispute arising from it are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.

13. Contact #

Support Email: customer@services.support
Entity: The Xdemór Group Limited
Address: 86–90 Paul Street, London, EC2A 4NE, United Kingdom

Compliance Contacts:

Requests related to rights or disputes may also be submitted via the designated Request Form at: https://policies.legal/submit-request/