HOSTING & INFRASTRUCTURE POLICY #

Effective Date: 01 February 2026
Entity: The Xdemór Group Limited
Company No.: 14456444
Registered Office: 86–90 Paul Street, London, EC2A 4NE, United Kingdom
Governing Law: England and Wales

Applicable To: All clients, partners, licensees, and white-label operators under the Xdemór Infrastructure

1. Legal Status and Application #

This Hosting & Infrastructure Policy (“Policy”) governs all hosting, infrastructure, and related services provided by The Xdemór Group Limited (“Xdemór”),including services offered under affiliated brands such as Fludnox, Xdorable, Services Support, Backline Support, Geometry Plane, and applies to all clients, partners, licensees, resellers, and white-label customers unless expressly agreed otherwise in writing.

All such services are provided as Xdemór-operated services, irrespective of the licensed software, platforms, or infrastructure components used internally.

This Policy is incorporated by reference into the Xdemór Terms of Service pursuant to Clause 8.10 (Policy Incorporation and Amendment).

In the event of any conflict, the following order of precedence applies:

Mandatory applicable law
Data Processing Agreement (for data protection matters only)
Xdemór Terms of Service
This Policy
Service-specific or product policies

2. Nature of the Hosting Services #

Hosting and infrastructure services are provided as a managed hosting service, enabling application availability, delivery, and performance.

The Services are provided as a hosted service environment.
No ownership, assignment, or transfer of any underlying infrastructure, systems, platforms, or software is granted to the Client unless expressly stated in writing.

The Client receives access to and use of the service output and functionality, not the underlying systems or internal implementation used to deliver the Services.

3. Scope of Services #

Hosting & Infrastructure Services may include, without limitation:

web and application hosting;
managed or assisted hosting environments;
content delivery, caching, routing, or offload services;
monitoring, security controls, and performance optimisation;
white-label hosting services under the Fludnox brand;
access to hosting dashboards, panels, or interfaces made available by Xdemór.

The precise scope depends on the service plan, order form, or written agreement applicable to the Client.

Any service or functionality not expressly included is out of scope by default.

4. Infrastructure, Software, and Implementation #

The Services are delivered using a combination of:

licensed software;
third-party platforms and services;
Xdemór-defined configurations, standards, operational methods, and service processes.

Underlying infrastructure providers, platforms, and software vendors constitute internal implementation details of the Services and do not form part of the contractual deliverable.

Xdemór may modify, upgrade, replace, or reconfigure such internal implementation details at any time without affecting the nature of the Services provided to the Client.

5. Intellectual Property and Rights #

5.1 Client Data #

The Client retains all rights in its own data and content submitted to or processed through the Services, subject to the licences granted to Xdemór under the Terms of Service and applicable agreements.

5.2 Xdemór Services #

Except for Client Data, this Policy does not transfer any right, title, or interest in any intellectual property to the Client.

Xdemór retains all rights in the Services, including service configurations, operational methods, standards, and internal implementation used to provide the Services.

The Client may not:

modify, copy, replicate, or create derivative works of the Services;
reverse engineer, decompile, or attempt to derive source code or internal logic;
resell, sublicense, or make the Services available to third parties unless expressly authorised;
attempt to bypass usage limits, security controls, or technical restrictions.

6. Anti-Circumvention and Misuse of Services #

The Client shall not, directly or indirectly:

(a) attempt to replicate, reconstruct, or reproduce the Services or any part thereof;
(b) reverse engineer, decompile, or otherwise attempt to derive the internal implementation, configurations, or operational methods of the Services;
(c) bypass, circumvent, or interfere with technical, security, usage, or contractual restrictions applicable to the Services;
(d) engage any third party, platform, or service provider for the purpose of recreating or substituting the Services using knowledge obtained through the use of the Services;
(e) resell, sublicense, or make the Services available to third parties except as expressly authorised in writing.

Any such conduct constitutes a material breach of the applicable agreement and may result in immediate suspension or termination of the Services in accordance with the Terms of Service.

7. Availability, Performance, and No SLA #

Services are provided on an “as is” and “as available” basis.

Availability, performance, and continuity are subject to:

applicable Acceptable Use Policies;
service limits and plan restrictions;
security controls and risk management measures;
limitations or actions imposed by third-party platforms or providers.

No service level agreement, uptime guarantee, or performance commitment applies unless expressly agreed in writing.

8. Acceptable Use and Risk Controls #

The Client must use the Services in compliance with:

this Policy;
the Xdemór Terms of Service;
applicable Acceptable Use Policies;
all applicable laws and regulations.

Xdemór may suspend, restrict, or terminate access to the Services where required for:

compliance with law or platform rules;
security or risk management;
prevention of misuse, abuse, or harm to the Services or third parties.

9. Data Protection #

Where personal data is processed in connection with the Services:

the Client acts as Data Controller;
Xdemór acts as Data Processor.

All data processing is governed exclusively by the Xdemór Data Processing Agreement.

10. Migration, Termination, and Exit #

Upon termination of the Services, the Client may request export of Client Data in accordance with the Terms of Service and the Data Processing Agreement.

The Client is not entitled to receive:

system configurations;
internal operational methods;
service logic or implementation details;
dashboards, automation, or tooling used to deliver the Services.

11. Limitation of Liability #

To the maximum extent permitted by law, Xdemór is not liable for:

infrastructure-level outages or failures;
third-party platform or provider actions;
loss of data outside expressly agreed backup services;
indirect, incidental, or consequential losses.

Liability is limited in accordance with the Xdemór Terms of Service.

Domain name registration, ownership, and management are governed by separate domain-specific terms and applicable registrar rules and are not covered by this Policy.

13. Governing Law and Jurisdiction #

This Policy is governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction.

14. Contact #

Support Email: customer@services.support
Entity: The Xdemór Group Limited
Address: 86–90 Paul Street, London, EC2A 4NE, United Kingdom

Compliance Contacts:

Requests related to rights or disputes may also be submitted via the designated Request Form at: https://policies.legal/submit-request/